How quickly do you respond to calls in Damascus?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in Damascus the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Damascus, OR?+
Yes โ Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in OR, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Damascus customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in Damascus take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
Our Damascus crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems โ we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Storm Damage Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Damascus with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Damascus too?+
Beyond Damascus, our crews regularly service the surrounding Damascus, OR area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
